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Cassiopeia's WFH Report - The Impact of Remote Work on Employee Experience

The shift to remote working has created major challenges for team members and their managers. Traditionally, 66% of remote employees experience difficulties with loneliness, work-life balance, collaboration, and staying motivated. We suspect this percentage is much higher with the involuntary shift to remote work. Today, more than ever, managers need the right tools to overcome these virtual workplace challenges.


We asked employees and managers to tell us about the benefits and struggles that come with remote work and what remote work looks like in their individual experience. Read on to dig into all of the insights about how the abrupt shift remote working has affected employees and how managers can improve the employee experience for remote workers. This is the first part of Cassiopeia's WFH report.


Executive Summary

  • 77% of managers feel it’s harder for them to manage their team remotely.

  • 37% of employees feel a decrease in their belonging level since the move to remote work.

  • 44% of employees report an increase in meeting time - Companies tend to think over communication, or more meetings are the key.

  • Increased meeting time has both positive impacts and downsides:

- If managers don't observe the right guidelines and balance, they can cause work overload. - An increase in meeting time frequently improves employees' sense of belonging and helps them feel more connected with their teammates.

  • Take-away: 3 data-driven tips for managers on how to improve collaboration and internal communication.




How remote work impact employees & manager's work experience?

Remote work significantly hurts employee belonging levels - More than a third of employees feel a decrease in their belonging level since the move to remote work.


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77% of managers feel it’s harder for them to manage their team remotely.





The reaction is an increase in over-communication

Companies tend to think over communication, or more meetings are the key to overcome remote work challenges and compensate for the lack of in-person interactions. Everyone is talking about “over-communication” now and we definitely see it from our data.



💡Managers spending more than 5 hours a day in meeting increased by 71%


There are both positive impacts and downsides for meetings. An increase in meeting time improves employees' sense of belonging and helps them feel more connected with their teammates while they also hurt productivity. 18% of respondents would like their manager to decrease the number of meetings or calls to improve their work experience.


3 data-based tips for managers on how to improve collaboration and internal communication


1. Be more empathetic


36% of total employees (56% of employees that are also parents) stated that they would like their managers to be more empathetic to their challenges at home to improve their work experience.


Managers should use more empathy when managing remote teams, especially in light of the latest challenges and difficulties people experience due to the abrupt and involuntary shift to remote work and the fact that employees are possibly working amidst other challenges at home.

2. Display consideration in schedule constraints

22% of total employees (almost ⅓ of parents) claimed they would like their manager to solicit input for meeting times that are more convenient for their schedule. Using technology, managers can get insights and recommendations for what time is more convenient for people to engage and operate a smarter, more sensitive team schedule. For example, Cassiopeia can suggest specific time slots that are more convenient for parents based on their communication patterns and the time they are most active online.


3. Continuously assess your team's pulse

As all communication shifts to online, the power of People Analytics to provide real-time and objective insights is much greater. Leaders can no longer get the sense of the team collaboration level and individual employee experiences while walking the hallways or using surveys. Employees are “out-of-sight,” don’t have the time, and maybe too afraid to lose their jobs to share their actual needs. Managers should take advantage of the technology available to close the leadership gap created by remote work by assessing their team’s pulse through the insights of objective data which enables them to act on real-time insights to improve collaboration and belonging. For example, at Cassiopeia, we added a feature that alerts a manager when the amount of meeting hours for a team increases. This insights, empowers managers to be sensitive to the team's workday balance and make sure not to overwhelm employees with too many meetings that prevent them from working on their tasks.





For more information download the full report


Click here or contact us at [email protected]

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